Account deletion

You can ask us to delete your CleanersHub account at any time, and you do not need to install the app to do it. This page explains exactly what happens.

How to request deletion

Email contact@cleaners-hub.com from the email address on the account, with “Delete my account” as the subject. Tell us the account email and, if you are part of a business workspace, whether you want:

• your own user account removed, leaving the business’s workspace running; or
• the whole workspace deleted, if you are its owner — this removes the business’s records for everyone in it.

We will confirm we have received the request, check that it comes from the account holder, and act on it. If you cannot email from the account address, we will ask a few questions to confirm who you are before deleting anything — this protects you from someone else deleting your business.

How long it takes

We acknowledge every request within 3 working days and complete deletion within 30 days. Backups roll off within a further 30 days, after which nothing remains in them either.

What is deleted

• Your account: name, email, phone, profile picture, password or Google sign-in link, and sessions.
• Jobs, visits and schedules, including GPS check-in and check-out records.
• Photos taken in the app — before-and-after job photos and expense receipts.
• Customer signatures captured on the device.
• Timesheets and expenses.
• Quotes, client records, addresses and notes belonging to the workspace, where the whole workspace is deleted.
• Notification preferences and any messaging credentials stored for the account.

What is kept, and why

Two things survive deletion, and we cannot make an exception for either:

• Invoices, payments and financial records. UK tax law requires us — and the business using CleanersHub — to keep accounting records for six years from the end of the accounting period they relate to. These are retained in a restricted form, used for nothing but that legal obligation, and deleted once the period ends.
• Records we need to defend a legal claim, for as long as the claim is live.

Everything else goes.

If you are a customer of a cleaning business

If a cleaning company that uses CleanersHub holds your details as their client, that company decides what happens to that record — we only hold it for them. Ask the company directly, or write to us and we will pass the request on to them.

Questions

If anything here is unclear, or you want to know what would be deleted before you decide, just ask: